Whether you are providing a service or selling a product, it is important to have customer service skills. Below are some tips I found that I believe are helpful.
1. Under promise and over deliver-if you give a customer a deadline of completion, MEET the deadline or have it finished BEFORE the deadline
2. Don’t be emotional-show up and do the job. Everyone has good and bad days, but customers don’t care.
3. Listen to your customer-often customers just want to be heard
4. Don’t make excuses-own the mistake, apologize, fix it, and do not explain
5. Do not use the word “policy”
Credit: Christy Wright (https://youtu.be/W_LgALJciso)
Elam Tax 